WHAT ARE YOUR DEPOSITS, PAYMENTS, AND CANCELLATIONS POLICIES?
Payment options are available. The Bell Tower on 34th does not hold or reserve dates without BOTH a deposit and a signed contract. A signed contract is not valid without payment.
All offers are subject to withdrawal prior to Bell Tower receiving a deposit. For new events, online deposits may be subject to a delay for date verification and processing.
The Bell Tower on 34th requires all payments to be made online or in person. NOTE: credit card daily spend limits may delay your payments. It is the client's responsibility to contact the credit card company to release or increase any limits to ensure prompt payment.
The service fee applies to the subtotal before tax.
An 8.25% sales tax applies to the subtotal of the room rate, food, staff, alcoholic and non-alcoholic beverages, service charge, and other taxable items. If you or your organization is tax exempt/non-profit, please submit a copy of your 501 (c)(3) tax exemption certificate at the time you return your signed contract. Sales tax may not be deleted from your contract total until after your tax exemption certificate is received.
WHAT DO YOU REQUIRE FOR A DEPOSIT?
A non-refundable payment of 25% of the contract amount is due upon booking to permanently secure your event date. For new events, online deposits may be subject to a delay for date verification and processing. The non-refundable payment is transferable one time only based on availability within 12 months of the date of your cancellation. Your new date must be selected before the day of cancellation. New pricing and terms and conditions for the new event date may apply at the time of cancellation and rescheduling.
DO YOU OFFER A PAYMENT PLAN?
Payment options ARE available. All payments must be made online or in person. The Bell Tower on 34th is not required to send payment reminders. Fifty percent of your remaining balance is due 90 days before your event. The remaining balance for your event is due 30 days prior to your event. The guest count number may not go down within 30 days of your event. (Forms of payment accepted: cash, check, Visa, MasterCard, American Express, Discover). The Bell Tower on 34th does not accept payment by check within one week of the event.
WHAT IS YOUR POLICY FOR RETURNED CHECKS?
Return checks are subject to a $35 returned check fee. If the check is returned after the balance is due, the contract may be subject to the following stipulations:
The client may be in breach of contract.
The contract may be terminated automatically.
The client may have to surrender the right to possess the premises on the event date.
In the event a late payment is pre-approved, the contract will remain in place upon payment of the balance and all late charges.
WHAT IS YOUR POLICY REGARDING PAST DUE ACCOUNTS?
Accounts past due will be placed on HOLD. The Bell Tower on 34th is not required to send payment reminders. A $35 per day late fee, for each working day, is strictly enforced and automatically accrues to the master account for late progress payments and unpaid consumption charges. For accounts on HOLD, no event rentals, staff, or supplies will be procured until the account is made current. Additionally, the client, guest, and any associated vendors will not be allowed to schedule or attend bridal portraits, food tastings, rehearsals, or event load-in on the premises.
DO YOU ALLOW CANCELLATIONS OR REFUNDS?
All payments made are non-refundable except for the first five days confirmed by a signed five day hold addendum.
NON-REFUNDABLE PAYMENTS are transferable one time only, based on availability, within 12 months of the date of your cancellation of your event. Your new date must be selected before the day of cancellation. New pricing and terms and conditions for the new event date may apply at the time of cancellation and rescheduling. For cancellations made less than 120 days prior to YOUR EVENT there is NO POSTPONEMENT OR RESCHEDULING OPTION.
WHEN CAN I SCHEDULE MY FOOD TASTING?
Based on availability, tastings must be scheduled no later than 45 days in advance of your event. Tasting dates and times are very limited and must be scheduled through your Customer Hub in advance. Your account must be current and your tasting menu selection must be complete before your tasting is confirmed. Your tasting may consist of bite-sized portions of two entrees, two sides, two salads, two wines, and up to four appetizers, based on your contracted menu selection, served in plated presentation form. Coffee, tea or water is served on request. (Excluding the Classical Fruit and Cheese Display, Antipasto Platter, The Mediterranean, and all action stations). If selected, you may taste up to three items from the Fried Festival Display. Limit four guests please. Please arrive 15 minutes early. A late arrival may result in cancellation of your scheduled tasting. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase the risk of foodborne illness, especially if you have certain medical conditions. On the event date, any leftover food will not be dispensed or offered on a to-go basis since often it has or will be sitting beyond health code serving time guidelines.
WHEN CAN I SCHEDULE MY CEREMONY REHEARSAL?
Rehearsals may be scheduled during the following times (only 30 minutes allotted). If the rehearsal is longer than 30 minutes $150 will be automatically billed to the master account.
Monday - Thursday finish by 5 p.m.
Friday - finish by 4 p.m.
Saturday - finish by 8:30 a.m.
The rehearsal time and date cannot be guaranteed until two weeks prior to your event based on availability. Please contact your representative for scheduling. The Bridal Suite and other dressing rooms are not available to you for rehearsals.
WHEN IS MY FINAL GUEST COUNT DUE?
The final guest count is due no less than two weeks prior to your event date. Your guest count number may go up but not down.
Additional consumption charges will be due immediately, and C.O.D. billed to the client at the time of the event. On the day of the event, The Bell Tower on 34th will accept credit cards, cash, or cashiers check only. Additional charges for extending your event are due in advance. (Traditional methods for determining additional guests include but are not limited to plate counts and guest chair counts. Other methods may include eyewitness, manual guest counts, car counts, key counts, and electronic recording devices as needed).
All photographic and/or video graphic images may be used for promotional and/or advertising use.
WHAT IS YOUR POLICY ON CHILDREN?
PLEASE DO NOT LEAVE CHILDREN UNATTENDED. CLIENT AGREES TO BE RESPONSIBLE FOR ALL CHILDREN ATTENDING THE EVENT. THE BELL TOWER ON 34TH WILL NOT BE RESPONSIBLE FOR LOST OR INJURED CHILDREN.
DO I NEED A LIABILITY INSURANCE?
If the building property is damaged by you, your guests, employees, or agents your account will automatically be billed for damages supported by documentation.
You agree to hold Bell Tower Group, LLC harmless for any personal injury suffered by you or your guests related to ascending/descending or traversing steps, stairs, walkways, patios, driveways, or pavers.
The Bell Tower on 34th is not responsible for lost or stolen items.
DO YOU OFFER DRESSING ROOMS?
Yes. They are available for use two hours before your ceremony when a ceremony is booked at The Bell Tower on 34th. For daytime weddings, the dressings rooms, a/k/a the Bridal Suite and Groom's Lounge must be vacated at the event end time; no breakdown time is allowed after the event for the dressing rooms. Extended uses of the dressing rooms are available at the rate of $100 per hour based upon availability and cannot be booked sooner than one week prior to your event. Consumption charges apply. There are no dressing room options during rehearsals. The Bell Tower on 34th is not responsible for lost or stolen items.
WHAT IS YOUR POLICY REGARDING ALCOHOL? Outside alcoholic beverages other than alcohol served by The Bell Tower on 34th is strictly prohibited and will result in a minimum automatic fine of $5,000.00 per can or bottle and your event may be closed down with no further notice or monetary refunds. This includes wine, beer, flasks, or any other container and/or party favors, auction items and/or giveaways. The Bell Tower does not offer individual shots of alcohol at any time. All alcohol is to be provided and poured exclusively by The Bell Tower on 34th staff. Liquor by the bottle is not an option. No consumption bars. The Bell Tower on 34th reserves the right to change brands at any time.
CAN WE EXTEND THE EVENT HOURS ON THE DAY OF THE EVENT?
On the day of the event, The Bell Tower on 34th will accept credit cards, cash, or cashiers check. Additional charges for extending your event are due in advance. Including early load-in/setup: ANY EVENT exceeding the arrival, start or end times stated in this agreement, whether early or late, will incur an automatic charge of no less than $2,500.00 or 10% of the total contract amount, per hour, whichever is greater. Our agreement to extending an event is subject to availability. If your event time is extended due to early arriving guests or guests that do not depart on time, payment for overtime charges will be due in full immediately.
During your event if anything is not as planned please notify your event manager IMMEDIATELY.
WHEN CAN I SCHEDULE MY BRIDAL PORTRAIT SESSION?
(If applicable to your event) includes: two hours at The Bell Tower, use of a Bridal Suite and access to the entire facility. The bridal portrait sessions do not include beverages, snacks, or any staff or any room attendant. Sessions must be booked at least two weeks in advance, based on availability M-W 9 a.m. - 11 a.m., 12 p.m. - 2 p.m. and 3 p.m. - 5 p.m. The Bell Tower on 34th DOES NOT SCHEDULE YOUR PHOTOGRAPHER OR FLORIST. Your bridal portrait may need to be rescheduled if an event is subsequently booked for that time. Please be aware the gardens may need to be covered if the outside temperature falls below freezing.
WHAT IS YOUR POLICY ON VENDORS?
All policies that apply to vendors also apply to friends or members of the family that may be providing decorations or other services such as floral, linens, cake, DJ services and the like. The Bell Tower on 34th reserves the right to refuse access or entry to anyone at any time for any reason.
The client agrees to provide a full and complete list of outside vendors utilized, if any, and complete contact information for each. The client agrees to assume all financial responsibility for uninsured vendors which are not provided through The Bell Tower on 34th.
If your vendor needs more than three dedicated 20 amp circuits you must make prior arrangements with the Bell Tower staff. YOUR VENDORS ARE REQUIRED TO USE GAFF TAPE, NOT DUCT TAPE, TO SECURE LOOSE CABLES.
The Bell Tower on 34th and your representative will not be responsible for vendor deliveries or sign for your vendor rentals when they are not a part of this contract.
All items used in decorating must be removed at the conclusion of the event. Items left overnight will become the property of The Bell Tower on 34th. If your vendors do not clean up after themselves you will automatically be charged $500.
SPARKLERS, FIREWORKS, AND FOG of ANY KIND IS PROHIBITED.
THIRD PARTY CATERING IS NOT PERMITTED.
WHO CAN MAKE CHANGES TO THE CONTRACT?
ON BEHALF OF THE CLIENT, no other person or persons SHALL make changes or alterations to the contract other than the designated single point of contact, UNLESS SO DESIGNATED in writing by the client PRIOR TO ANY PROPOSED CHANGE OR ALTERATION.