If you spend any time around me or my team, chances are good that you’ve heard our company’s core objective: delivering excellent events no one will ever forget.

To us, this goal is much more than a slogan or tagline for The Bell Tower at 34th: It’s at the heart of our identity as a business.

When we opened more than 13 years ago, we put careful thought into the many elements that come together to create excellent events — from team members who go above and beyond to consistently amazing meals — and how we believe our venue should go about achieving them.

It’s fair to say that each priority and process that we have was created to support our core objective.

Here are just a few of the values we’ve developed to support excellent events and a look at how we apply them on a daily basis.

Just In Case

We believe in having ALL the essentials needed to deliver a successful event, ready to go at all times, without the need to rely on outside providers, just in case.

That’s why we created our “event cabinet,” which we stock with a huge collection of items that brides, grooms, and wedding party members might need, from buttons to toothbrushes, reading glasses to bra strap clips.

We’ve built redundancy into our venue’s equipment and supplies, too. If one ice machine breaks down, for example, we have others in the building that can take its place.

 We keep reserve supplies of food, alcohol, linens, table elements, tables and chairs, and audiovisual equipment — all of the essentials that could, if missing, impact the quality of an event.

Service Is Serious Business

We believe service is extremely important, so we have among the highest guest-to-staff ratios in the industry.

That means that if a guest has a special request, question, or unanticipated need, all they have to do is ask. Finding someone to help is meant to be easy. 

Not only that, but our team members, including managers, are all connected by handheld radio. So, if a customer needs their event manager, for example, a staff member can quickly summon them.

Guest Comfort Is Key

We believe guests should never be asked to pay for parking or walk a long distance to attend an event at The Bell Tower on 34th. They should feel welcome the moment they arrive at our venue.

That’s why we provide complimentary valet service for guests at every event.

Maintaining Fair Pricing Policies

We believe customers should not have to pay for an entire day at a venue if they don’t need it.

Our prices are based on the actual time clients want to use our facilities, half a day or a full day.

All event tables and mahogany Chivari chairs are included, along with floor-length linens, napkins, china, silverware, and stemware.

We also believe there should never be an extra charge for cake cutting, vendor buyouts, passing beverages during cocktail hour, or refilling water or wine during meal service.

We developed our price packages and policies accordingly, always with the goal of offering value to our customers.

Scrumptious Food Is Key

We believe food should always be prepared fresh and cooked onsite.

After all, meals shape memories and perceptions, and a good lunch, brunch, dinner, or buffet can go a long way in making an event something guests will talk about for years to come.

Our executive chef and his expert culinary team are onsite to make sure the food we provide is served at the right temperature, fresh, and delicious.

Cultivating a Team of Professionals

We believe ALL event vendors should be professional and insured.

We know that for an event to shine, everyone working for our guests should be a professional.

That’s why we require our customers to select vendors who have a liability insurance policy. Not only does the insurance protect our customers, but it’s also an indication that their vendors are full-time professionals, dedicated to quality, who we can partner with to deliver excellence.

Easing Customer Stress

We believe customers should be able to find up-to-date information about their event day or night, 24/7.

So we created an online system they can log into at their convenience.

In the Bell Tower portal, customers can make payments and check their payment history, schedule tastings and bridal portraits, make menu selections, see their floor plan and guest list, and communicate with their Bell Tower on 34th contact.

The portal also gives users access to our free information database, packed with the answers to questions about working with our venue. Customers start typing, and the system anticipates their query.

We Aim To Dazzle

We believe it’s important to over-deliver whenever possible.

Our team members are instructed to look for areas where they can go above and beyond to delight customers, and they take us up on that challenge every chance they get.

We also empower employees to make certain decisions quickly, even when they don’t have a supervisor’s authorization, when it comes to taking reasonable steps to make customers happy.

I should add that even with our current processes in place, we’re constantly refining, constantly looking for new ways to improve.

All of that allows us to say with confidence, that we really do deliver excellent events that no one will ever forget.

The Bell Tower on 34th is one of the leading wedding and event venues in Texas.

Our affordable venue, with onsite security, valet parking, and a grand entrance, is based in the greater Houston area near The Woodlands.

Learn more about our prices and packages.