What personal information do we collect from the people that visit our blog, website or app?
Collecting certain data is essential for the operation of our website and to help us maximize our users' experience across our digital properties.
We collect the following information from all users:
- Location (if reported by your browser)
- Referring site information
- Website usage statistics (which button did you push? how long did you visit our site?)
- Age and Gender (if reported by your browser)
- Google Analytics Client ID. This is a unique code associated to the Google Analytics cookie (see the section on COOKIES below) that is stored your computer. The code by it self does not constitute PII, but can be used in conjunction with other data to identify a user. We use this code to align Google Analytics data with our customers and mailing list subscribers. This helps us analyze and better understand the way our customers use our website, as well as measure the effectiveness of our marketing campaigns. If you do not become a customer or join our mailing list, your Client ID is not used, and is ultimately discarded.
We collect the following data from our customers and mailing list subscribers:
- Email address
- Telephone number
- Physical address
- Employment information
- Social profile links
- Food and beverage preferences for events
- Allergy information
When do we collect information?
Data collected from all users (see the section on which information is collected above) is obtained automatically during interactions with our web properties. Data pertaining to customers and mailing list subscribers is collected when you place an order, respond to a survey, fill our a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To analyze and understand how users interact with our digital properties.
- To analyze and measure the effectiveness of our advertising and marketing campaigns.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
For residents of the european union
Your access rights
You may be able to view and update the information we have collected from you through a customer portal if you have registered for access with us. This portal is located at https://belltowercustomerhub.com, and is available to paying customers only.
If you do not have access to this portal and would like to view the information we have collected about you, please submit a request to firstname.lastname@example.org.
The right to be forgotten
In compliance with the General Data Protection Regulation (GDPR), you have the right to have your information deleted from our servers and those of any third party providers we share your information with. Please note that, if you are a customer, requesting the deletion of your personal information will prevent you from accessing certain areas of our websites, and may impede our ability to service your requests in the future.
If you would like your information to be deleted, please send a request to email@example.com.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email within 7 business days
- We will notify the users via in site notification within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CAN-SPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can and we will promptly remove you from ALL correspondence.
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